Troubleshooting

Troubleshooting

  • I successfully signed in via NetBadge but I do not see events I created with the former version of 25Live and when I tried to create an event, I could not select an organization within the Event Wizard.

  • I successfully signed in via NetBadge but my Homepage is basically blank. I only see the Home and Events Tab and when I click on the Events Tab, a message states "You have not selected any events to view"

  • The information within my browser is not accurate or contains old data.

    • Click the "Refresh" icon within the panel that is displaying old data.
    • If that fails, press F5 or Refresh your browser window. IMPORTANT NOTE: This will clear all information from your current session--including unsaved information within the Event Wizard.
    • If that fails, close all of your internet browser windows/tabs, and clear your browser cache
  • When I click the link (on my Home Page) for "Events in which you are the requestor", I do not see the number that I expected.

    • Click the "Refresh" icon within the panel that is displaying old data.
    • If that fails, those fields may be displaying current and future events. To see past events:

      1. Select the Events Tab
      2. Select Pre-Defined Event Searches
      3. Select Pre-Defined Groups
      4. Select Events You Have Requested
      5. Change the Date range to "All Dates"
      6. Click Run